Our goal at LowTickets is to make traveling a fun and
affordable experience for everyone. We understand that the plan may
change over time. To protect the interests of our customers, we
advised them to be aware of our rules for canceling and getting
refunds. Understanding of these policies will save you from
unexpected charges that may occur upon cancellation. The refund
policy, eligibility requirements, and return processing times are
all explained in the instructions below.
Learn the Fundamentals of Refunds:
The original payment method will be used to apply your refund.
You can also get online rewards, credit, discounts, or coupons. And
sometimes you may be given a whole set of all these.
However, you will receive a refund for that particular amount,
free of non-refundable fees, even if you have previously paid a
deposit or a portion of the total. When you cancel your flight
tickets, you also need to provide a statement regarding your
schedule and other information.
Refunds from Airlines
Look into the airline's refund policy when you confirm your
reservation. Review the airline's general rules.
- 24-Hour Cancelation Policy : According to
the 24-Hour Cancelation Rule, if you need to cancel your flight
within 24 hours after booking, you will receive a full refund.
- Fully Refundable Tickets : If you purchase
a fully refundable ticket, you are eligible for a full refund
provided you cancel within the airline's specified window of time.
- Non-Refundable Tickets : Most discounted
or special tickets are non-refundable. However, you may be eligible
for a reimbursement of certain taxes and fees. Sometimes airlines
allow you to use the value of the ticket for future reservations.
However, there will be rebooking fees.
- Separate Tickets: If you have separate
tickets, you will need to cancel each flight "individually." You
may need to get in touch with each airline separately.
Important information : If the airline cancels or
delays your travel, you may be eligible for a refund or another
flight. The airline may provide you with an additional
reimbursement, depending on where you're going
Requesting a Refund
To initiate a refund request, the following steps need to be
completed:
- Log in to your account : Sign in to your
reservation by visiting our website.
- Locate Your Reservation : Go to the "My
Bookings" section and pick the flight you want to cancel to locate
your reservation
- Request a Refund : Use the guidelines to
cancel your flight reservation and get your money back. An email
containing the specifics of your refund request will be sent to
you.
- Speak with customer service : If you
encounter any issues or need further guidance, our customer service
representatives are available 24/7 to guide you through the
process.
Regarding the Travel Disruptions
We suggest that you check the status of your flight on your
airline's official website in case there are any travel difficulties
throughout your journey. If you need to change or cancel your
bookings due to any disruption, please follow the instructions
below:
- You can check the airline's website's flight status page to
see if your flight has been canceled or delayed
- If your flight is delayed or canceled, the airline will
also provide you a refund or a replacement reservation, whichever
you prefer
- Find out if cancellations are covered in the event of an
emergency if you have travel insurance.
To Change or Reject Your Ticket
The procedures listed below can be used to modify or cancel
your airline ticket:
- Visit our website and enter your reservation information to
log in.
- Navigate to the "My Bookings" section and choose the flight
you want to modify or cancel.
- Follow the guidelines to cancel your flight reservation and
receive a refund. A confirmation email including the specifics of
your refund request will be sent to you.
- Our customer service staff is available around the clock to
assist you if you need additional assistance or encounter any
issues.
The Passenger's Rights
When you travel as a tourist, be aware that you have some
advantages. Let's do a thorough study.
The details, such as the time and place of your flight, will
determine this. What are your rights, and what should you do next?
In situations like this, you have a number of rights if:
- Your itinerary covers a number of nations or regions.
- You purchased multiple tickets, such as a return ticket
with two one-way fares, because each one might offer a different
set of benefits.
They are applicable in situations where there has been a
flight cancellation or delay.
Your airline has made some changes
If the airline modifies or cancels your flight, we will notify
you via email, an app notification, or an SMS/text message. After
that, we'll walk you through the airline's options.
After weighing all of your alternatives, including any return
policies, choose the one that best suits your needs.
We'll send you another email with your revised itinerary
regardless of the choice you select. Additionally, your airline may
provide an additional refund.
Important Information
- Examine the flights if you are changing your travel
itinerary.
- There are very few occasions when you have two one-way
tickets for a flight and only one of them has changed.
- Seats and luggage reserved for the first flight might not
be eligible for refunds. Check with the airline later. If your
impacted flight is going to, from, or via Europe, you may receive
an email from AirHelp. They may argue that you ought to receive
payment.
Note: If you have a serious illness or medical
condition that could be contagious, you won't be able to travel.
For medical reasons
- Critical Illness-Related Medical Conditions
- Any illnesses that can spread
- Public health emergency
Casual contact in an airline cabin can quickly spread a
communicable disease that has serious health repercussions.
What should I do for medical reasons?
Refunds can only be obtained by contacting the airlines
directly. During the process, the passenger is expected to provide
you with any relevant evidence, such as a medical certificate or
another document, to support your claim for a refund on a medical
basis.
The customer support department can be contacted by using the
shared confirmation email or by looking through the itinerary for
contact details. Additionally, please contact us right away if you
have a trip scheduled within the next 72 hours. However, if you have
a package deal that includes your travel, you should also contact
us.
Using an Airline Credit to Book a Flight
If you must cancel your flight, be advised that the airline
will issue you an airline credit. To find out more, see the section
on airline credit. Please be advised that we follow airline policies
and procedures to the letter because each airline follows its own
set of rules. The following broad guidelines should be reviewed:
- The airline credit has an expiration date. It is
recommended that you book and complete your trip before the
expiration date
- Note that the credits can only be used by the original
ticket holder.
- The passenger may use the credit to book flights with the
same airline that issued it.
- Airlines assign separate credits to each passenger. They
will not be able to be combined or moved.
- However, there may be price categories and cabin
restrictions.
- Note that there are no extra costs for checked baggage,
meals, or seats while using the credits to pay for your trip.
- Your new flight must depart from the same country as the
one indicated on your original ticket.
- You can only spend your credit once per trip on certain
carriers. This implies that you risk losing any credit you have
spent or have remaining.
- If the price of your new flight is more than your airline
credit, you will have to pay the remaining balance.
- You may be required to pay additional taxes if you use your
credit to book a flight to a different destination than the one you
first booked.
- The airline may charge you a fee when you use your credit.
- For credits or vouchers given due to unexpected events or a
serious infectious disease, you need to redeem them directly
through the airline.
Protection of Refunds
When booking on LowTickets.com, customers have the option to use Refund Protect, a third-party service. If travelers are unable to continue their trip due to certain qualifying and unforeseen circumstances, they can use this service to receive a full refund
Examples of qualifying situations include the following; however, they are not the only ones:
- Individual sickness or injury
- Adverse weather conditions
- Mishaps
- Jury Service
- Pet Emergencies
- Public transit failure
- Complications associated with pregnancy
- Extreme weather conditions
- Summonses from the Court
You agree to the terms and conditions set out by Refundable
Booking, a third-party service, if you decide to use Refund Protect
during checkout. Note that LowTickets does not control whether a
refund is issued because it is not the service provider
Refundable Booking is the sole organization managing refund
claims; LowTickets.com is not liable for any decisions, delays, or
outcomes pertaining to refunds. The approval of any claim submitted
using this service is not assured.
Before buying Refund Protect, we highly recommend that you
read the full Refundable Booking rules and limits.
By using this service, you confirm that you have read and
agree to the supplier's terms and conditions.
Ask for Our Assistance
Please get in touch with our customer support team if you need
assistance requesting a refund or if you have any inquiries
concerning LowTickets' return policy. Our live operators are on hand
around-the-clock to give you the assistance you need and make sure
the refund procedure goes without a hitch.
At lowtickets, we value your trust and strive to make the trip
planning experience as simple and stress-free as possible.
Our goal is to make travel a breeze and hassle-free, so you can enjoy an amazing journey to your dream destination.
USA 
Uk
Canada
Mexico
