Qual è la politica di cancellazione di Easyjet: regola delle 24 ore e costi

Understanding the rules and penalties applied by low-cost airlines is essential to avoid unpleasant financial surprises. In this comprehensive guide, we'll analyze in detail how bookings work with one of Europe's leading airlines, focusing on practical details, refunds, and exceptions provided for by the regulations.

EasyJet's cancellation policy is designed to offer passengers precise options while maintaining the structure typical of a low-cost airline. Understanding your rights can save you time and money.

Easyjet Cancellation Policy - Overview

EasyJet's cancellation policy states that, in general, purchased airline tickets are non-refundable. As a low-cost carrier, the standard fare does not allow cancellations and a refund of the amount paid after a certain period of time has passed since purchase.

However, there are some notable exceptions to this general principle:

• 24-hour grace window: Allows cancellation of the reservation upon payment of a fixed fee.
• Cases of force majeure: Serious illnesses or family bereavements that prevent travel.
• Carrier operational cancellations: Flights cancelled directly by the airline for technical or meteorological reasons.
• Airport Tax Refund: If your flight does not take place and you do not request a refund of your ticket, you can request a refund of some government taxes.

Understanding EasyJet's cancellation policy is essential to deciding whether to cancel your flight, change your dates, or request a refund of your fees.

Easyjet's 24-hour cancellation policy

One of the key protections offered to passengers is EasyJet's 24-hour cancellation policy. This policy allows for immediate correction of booking errors or changes of mind.

If you decide to cancel your flight within 24 hours of the exact time of payment for your booking, you are entitled to a refund of the ticket price and any additional services purchased (such as checked baggage or seat selection), minus a fixed cancellation fee.

Key features of the 24-hour rule:

1. Applicability: The request must be submitted within 24 hours of the ticket being issued.
2. Time limit before departure: Cancellation within 24 hours is not permitted if there are less than 2 hours left before the scheduled departure time of the flight.
3. Refund Method: The refund will be credited directly to the same payment method used for the original purchase.
4. Extra services included: Most additional services purchased at the time of your flight are also refunded.

Easyjet’s 24-hour cancellation policy therefore offers an immediate safety net, provided you act promptly.

Easyjet fare types and cancellation rules

Easyjet offers a variety of fare options to meet the needs of different types of travelers. Each type offers different flexibility and protection.

1. Standard Rate

The basic fare is the least flexible. Tickets purchased with this option are non-refundable after 24 hours. Changes to dates or passenger names are permitted, subject to fees and any fare difference.

2. FLEXI tariff

Designed for those traveling for work or requiring maximum flexibility, the FLEXI rate offers exclusive benefits:

• You can change your flight date or time without paying any change fees (only the fare difference remains due).
• You can bring your flight forward or postpone it on the same day at no additional cost, subject to seat availability.
• Large carry-on luggage and standard seat included in the price.
• While it is not fully refundable if cancelled on your own initiative after 24 hours, it offers very advantageous date change options.

3. Easyjet Holidays promotional fares and packages

For travel packages that include flights and hotels, specific conditions and different deadlines apply for the refund of deposits or for progressive cancellation penalties depending on how far in advance of departure the cancellation occurs.

If unforeseen circumstances arise and you cannot return within the initial window, considering a date change is often a better solution than the option of canceling an Easyjet flight and losing the sum paid.

How to Cancel an Easyjet Flight - Step-by-Step Guide

The process for canceling an Easyjet flight can be managed entirely online quickly through the web portal or mobile app.

1. Log in to your account: Website or Mobile App.

Go to the official Easyjet website or open the mobile app and log in by entering the email address and password you used during purchase.

2. Go to the Manage your bookings section:

From your profile dashboard, select "My Bookings" or "Manage Bookings" and select the flight you wish to cancel.

3. Select the cancellation option:

Click on the flight cancellation option. The system will automatically check if the request is within 24 hours of purchase.

4. Check the refund calculation and confirm:

View a summary of the cancellation fees applied and the net refund amount, if any. Confirm the transaction to complete the process.

5. Keep the cancellation confirmation:

Once the process is complete, you will receive a confirmation email with the details of your refund or claim management.

In the event of cancellations due to exceptional circumstances (such as serious illness or the death of a close family member), the procedure requires completing a medical form or sending the death certificate to customer service before departure to obtain a refund or voucher.

Easyjet cancellation fees

EasyJet cancellation fees vary depending on the channel used to make the request and the timing.

Below is a summary of the main costs to take into consideration:

( Note: Amounts in euros may vary slightly based on the exchange rate and updates to the company's price lists.)

EasyJet's cancellation fees highlight the convenience of making any changes or cancellations independently via digital channels and avoiding telephone contact to save on administrative fees.

Helpful tips

To conclude this overview of flight management with Easyjet, here are some practical recommendations:

• Get travel insurance: Since base rates are non-refundable after the first 24 hours, travel insurance with cancellation coverage protects your investment in the event of unforeseen personal or health issues.
• Request a tax refund: If you are unable to travel and were unable to cancel your ticket within 24 hours, remember to contact customer service within 6 months of your flight date to request a refund of any unused airport taxes.
• Always check the time: Remember that the 24-hour window starts from the exact minute of booking and is valid only up to 2 hours before the flight.

Knowing these rules allows you to face any unexpected travel issues with peace of mind, minimizing financial losses.

Leggi anche: 

• Come cambiare il nome su un biglietto Easyjet?
• Regole sui bagagli EasyJet: guida alle dimensioni del bagaglio a mano e da stiva
• Come cambiare un volo Easyjet: passaggi, prezzi e politica di cambio